SilverStreak Multispeciality Hospital

Urgent Complaint Regarding Unprofessional Behavior and Inadequate Care at Silver Streak Hospital

Dear Mr. Vijay Gupta,

I am writing to bring to your immediate attention the unacceptable experience my family and I had at Silver Streak Multi Speciality Hospital, Sector 90 Rd, Sector 87, Gurugram, Haryana specifically on the night of February 14th, 2024. My name is Bharti, and my son, Sarthak Rao, was admitted to your hospital on February 14th, 2024.

During our time at the hospital, we encountered several distressing issues that require urgent resolution. Firstly, the behavior of your staff, particularly Sanjay Rajput and Nitesh, was highly unprofessional and disrespectful. They engaged in gossip and inappropriate behavior, showing a complete lack of empathy and understanding of our situation. Mr Rajput even went as far as to threaten us, saying, **** ********* *** ***** **** ****** *** *** **** ******* ***** ***** ** ** *********************** there were serious lapses in the quality of care provided. For instance, after taking samples for testing, it was discovered that they were mishandled and rendered invalid, resulting in delays and additional discomfort for my child. The staff also failed to provide proper treatment promptly, leaving us waiting for nearly an hour in room no-208, second floor, without any attention. The nurses on duty were also negligent, making fun of patients and their families instead of providing care.

Additionally, there were discrepancies in the billing process. We were charged for services that were not provided, ********* ** *********** *** ************ *** *********** ** *** ***** *******

Moreover, despite being told that a smoke would be provided under guidance to check the heartbeat, no staff was available to assist, and no monitoring equipment was provided. This lack of observation and care is deeply concerning.

I demand immediate action be taken against Mr. Sanjay Rajput, Nitesh, and the nurses involved for their unprofessional behavior and negligence. I also request a thorough investigation into the conduct of your staff and the quality of care provided during our stay. I expect a refund for the services not rendered and an apology from the staff involved.**** ***** ****** *** *** ********* ******** *** *************** * **** *** ******** ** ****** ***** ****** ** **** ******* *** *** ********** *** ********** **** ** **** *******. I trust that you will take this matter seriously and take immediate action to rectify the situation.

Thank you for your attention to this urgent matter. I look forward to your prompt response.

Sincerely,

Bharti

My wife, Beena Anand was facing some muscular and  shoulder woes, painfully restricting her arm movements.

We visited the Silver Streak Hospital,Sector 87, Gurugram  and saw Dr. Apoorva Singh, who after examining my wife ruled that the problem  was slowly cruising towards its 'freezing point'  and advised her  with a perfect blend of some manual and machine exercises, which soon evidenced  their éclat.

After unfailingly completing the stipulated number of sessions and conscientiously doing some home advised  exercises, she is now  feeling notably relieved . Her lost arm movements  have  returned  while the nagging  pain has  completely faded away.

In  Dr. Apoorva, we find  more of a string  player who subtly strikes the right muscular chord  to produce pleasingly mellifluous results. Stating her a sure-  hand would be an understatement. In fact she is a  Surer. We wish her good luck and may  God reward her with His choicest blessings.

Dr. Anu was very professional and polite. Previously, I had my cleaning session at clove dental and the last time I went there, I felt my teeth would fall apart and was really reluctant to go see a dentist. I had checked her reviews and since the hospital is near to my place, I visited the doctor, the appointment was fast booked. She did a thorough examination of my teeth and did 2 sessions, one on cleaning polishing and another on cavity filling. Both the times she explained in detail during the process and was very patient. I did not feel any pain and her recommendations on post procedure care were also very elaborate. Highly recommended.

After a successful IVF procedure, my wife's precious pregnancy wanted a qualified obstetrician to follow each and every step of the baby growth, especially for us as foreign national patients. Dr Ritu is the one we met for this mission at Silverstreak Hospital Gurgaon , being a Witness of my first born delivery I can attest that she is more professional than she looks, from pre maternity to post delivery her prescriptions and advices have ensured a stress free pregnancy and almost zero risk delivery. I and my wife are grateful to her as well as to the entire silverstreak hospital staff.

I had a severe back muscles rupture &hairline fracture in March ...after 10 weeks of complete bed rest I visited Dr Apoorva for therapy session.she not only understood my problem also explained me every point of my problem.very knowledgeable..she provided me exceptional care and treatment. She supported me throughout my recovery period ...and gave me exercise routine for future...with her constant support I am fully recovered and normal in my life ...Thanks a lot Dr Apoorva you are a saviour... highly recommend

I had an excellent experience at silver streak hospital. The staff was incredibly caring and attentive, from the moment I walked in until the moment I left. The doctors and nurses were highly knowledgeable and took the time to explain everything clearly. The facility was clean and well-maintained, which added to my sense of comfort. Overall, I would highly recommend silver streak

healthcare for their exceptional care and professionalism.

Great डॉक्टर v k gupta have a great hospitals 🏥

We were in middle of searching hospital/Gynecologist for our baby's delivery.We found the hospital but were bit hesitant. Went ahead and booked appointment with Dr. Geeta Agarwal. She gone through all prior consultation, reports and took the case.Since the day 1, till the delivery date. She took utmost care of my wife. Ensured that we follow proper diet and exercise daily.Easy to approach, generous enough to respond our queries each and every time wherever we tried to contact her.We are indebted to her for all her efforts in delivering our baby.

\"My Daughter and I absolutely LOVE this dental clinic! It has a wonderful staff and a very kid friendly atmosphere. We have been going to Dr. Anukirti Gupta for the past 2+ years and we have always had a wonderful experience. This really is such an asset to the community!\

We had an excellent experience with Dr. Ritu. She supported us throughout our pregnancy journey, she made us very comfortable and explained all required precautions to be taken. It was so nice to have a person readily available to guide and calm you with expert advise whenever you face anxiety and nervousness. Blessed with a baby boy in Feb 2023.. Many thanks and regards to her.

I am extremely pleased with the exceptional care provided by Dr. Apporva. Her expertise and compassionate approach significantly contributed to the effective treatment of my mother. I highly appreciate her dedication and proficiency in ensuring a positive and healing experience.